Refund Policy
Effective Aug 17, 2026 · Version 1.0 · English translation for reference; the Korean version prevails in case of conflict.
DragonEyes Inc. (“the Company”) sets out and discloses the following refund standards in accordance with the Act on Consumer Protection in Electronic Commerce. This policy applies to the Activity Alert service (monthly subscription) and Haksamo paid content (single purchase).
1. Activity Alert Service (KRW 10,000/month subscription)
| Category | Criteria | Refund |
|---|---|---|
| Withdrawal of subscription | Within 7 days of payment and no alert has ever been received | Full refund |
| Cancellation mid-term | Canceling after use has begun | Service continues until the last day of the paid month and stops from the next billing cycle. As this is a monthly service, the fee for the month used is not refunded. |
| Service outage | A period during which alerts were not sent for reasons attributable to the Company | Full refund of that month's fee, or a free extension for the following month (applicant's choice) |
| End of the subject agent | The subject agent's work has ended, so there is no activity to alert about | Pro-rata refund for the remaining period from the date the cause arose |
You can cancel at any time on the [Activity Alert] screen within the service; there is no separate cancellation fee or penalty. After cancellation, no fee is charged from the next month.
2. Haksamo Paid Content (single purchase)
- Before viewing — a full refund if within 7 days of purchase and the content has not been viewed
- After viewing — because digital content is deemed delivered at the moment it is viewed, refunds are restricted (Article 17(2) of the Electronic Commerce Act). However, if the content differs from what was described or there is a problem with playback or viewing, a full refund is given.
3. How to Apply
To request a refund, please send the payment date, amount, and reason to support@dragoneyes.co.kr, or contact us at the number below. The Company will inform you whether it will proceed within 3 business days of receiving the request, and approved refunds are processed to the payment method within 3–5 business days. For card payments, reflecting the cancellation may take a few additional days depending on the card company's schedule.
| Inquiries | Support Team · support@dragoneyes.co.kr · +82-70-5100-0994 |
4. Dispute Resolution
If there is a disagreement regarding a refund, the Consumer Dispute Resolution Standards under the Framework Act on Consumers apply, and you may apply for mediation to the Korea Consumer Agency (1372) or the Electronic Commerce Dispute Mediation Committee.